We are excited to announce the official release of our newest product: RingClone. RingClone seamlessly integrates data for RingCentral users to their Amazon storage, Google Drive, or Box.com account. This blog post explains how we found a common, recurring problem many of our customers were facing while using RingCentral as their VOIP provider, and how we provided a solution for this problem. This project has been underway for the past 11 months.
The Problem: About a year ago, several of our customers began talking about a new VOIP provider called RingCentral. Some of them had even signed up for RingCentral and had been using it for some time. RingCentral is a great product, and a great provider of VOIP services. They provide multi-seat voice, text, and fax services, and provide an intuitive web interface that lets you set up complex call routing rules easily online.
For legal and compliance reasons, many of our customers were tracking recorded conversations and voicemails made through their RingCentral service. RingCentral provides an easy way for users to view and listen to their recorded calls and voicemails through its web interface. And this works great in the short term. However, RingCentral does not store these recordings and voicemails forever. The content of these voicemails and recorded calls drops off of RingCentral’s servers after 30 – 60 days. And if users are doing high call volume, this data could be gone as quick as a day or two. And for the most part, this makes sense. That’s why we call these companies “carriers”. They specialize in carrying data, not storing it long term.
Of course, our customers discovered a work-around. They would go into the RingCentral portal every day, or every month, and download all their recordings and voicemails. Then, they would manually upload these recordings to their Amazon storage, Google Drive, or Box.com account. And this worked well for the most part. However, it soon grew tiresome, and people began forgetting to backup their calls before they expired. And for customers who were doing over 200 calls a day, this was out of the question.
The Solution: As you might have guessed, these customers soon approached us about setting up some sort of automatic backup system for their RingCentral data (calls, texts, faxes). And, of course, we obliged. We contacted the RingCentral development team and began work on what we called “RingClone”. After 11 months, several minor versions, and some beta testing, the first official release of RingClone is here! It’s been in production for several months, and we have acquired several new customers (who are now RingClone subscribers) in the process. RingClone is an automatic processing system for voice, text and fax data in a VOIP system. Below are a few highlights of RingClone:
- Secure Cloud Storage. Interface your RingCentral data to secure cloud storage via your Google Drive, Amazon account, or Box.com account.
- Legal Compliance. Maintain COX and legal compliance by permanently storing all communication data after it is cleared off of RingCentral’s servers.
- Auto-Categorize Your Data. Set up your RingClone agent to utilize a dynamic, custom folder structure to categorize archived data for easy access and retrieval.
- Easy Scheduling. Easily set up a schedule to have RingClone automatically archive your RingCentral data every day
- Searchable Data. All archived data is labeled and indexed for easy readability and search-ability
- Redundant Archiving. RingClone’s servers check and re-check your data in RingCentral, multiple times a day to ensure every piece of your data in RingCentral gets successfully stored to a permanent archive